FAQ's

Is it safe?
Yes! Our products is safe for all materials!

Where can I use REMS Shoe Cleaner?
REMS is safe to use on all materials including leather, suede, nubuck, nylon, canvas, vinyl, rubber, cloth, etc.

What is the difference of Foam Cleaner and Normal Cleaner?
Our new Foam Cleaner is composed of our Absolute Solution Cleaner , Water and has the perfect ratio. The bottle is a foam activator which dispenses as a foam that you can use anytime and anywhere no need to add water! Just put it directly onto your brush or shoes and clean it! Since it has the perfect ratio and minimal water is used Our Foam Cleaner is ideal for delicate materials like suede's which can be damaged by putting more water on it! Our foam cleaner is very easy to use! For deep cleaning we still suggest our Absolute Solution Shoe Cleaner

Does REMS cause “yellowing” to occur on my sneakers? 
Absolutely not. We recommend REMS Stain Remover for white sneakers, Using it will actually remove the yellowing that has already occurred on sneakers.

How often should I use REMS?
We recommend using REMS for everyday maintenance.

How do I apply REMS SHIELD?
The material should be clean and dry prior to application. Spray evenly covering the entire area of the shoe. Do not over-saturate. Use a brush to dab and soak up any excess product. Allow to completely dry for 24 hours or more. After the first coat has dried, repeat steps and apply a second coat. Before exposing to liquid, make sure shoes have completely dried.

Tip: The longer you allow shield to dry, the stronger the repellency.

What shoes can I use SHIELD on?
Use SHIELD on absorbent materials like, suede, nubuck and canvas.

How long does SHIELD last?
Shield repellency generally lasts 3-4 months .Longevity will vary depending on the amount of exposure to the elements. The best way to test the effectiveness of the shield is to take a few drops of water and observe how well the water beads and rolls off of the shoe. If reapplication is needed, we suggest cleaning your shoes with our absolute solution shoe cleaner, allow to fully dry and to reapply Shield following the directions on the bottle.

Where can I purchase REMS products?
You can purchase our products right here via our site or check out our stockists.

What type of payments do you accept? 
We accept CREDIT CARD, DEBIT, GCASH and PAYMAYA.

When will I receive my order?
Typically, orders are shipped within 1-3 business days of receiving your order. Once shipped, you’ll automatically receive a confirmation email including your tracking information.  For domestic orders, delivery times vary between 1-3 business days depending on location and service chosen. 

Do you accept shipped-in shoes for cleaning?
Yes via grab express, lalamove or angkas.

Please feel free to contact us at orders@remsph.com with any further questions, comments and/or suggestions. Thanks!

REMS PH. DOES NOT ACCEPT ANY RESPONSIBILITY AND WILL NOT BE HELD LIABLE FOR ANY DAMAGE TO YOUR PROPERTY WHILE USING THE REMS SHOE CLEANER. INDIVIDUAL RESULTS MAY VARY, USE AT YOUR OWN RISK.

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